We truly appreciate your interest and are grateful for the trust you have placed in our service. We were privileged to have the opportunity to serve you!
We hope you have been doing well lately!
In the complicated situation of COVID-19 pandemic spreading globally, like many other businesses, we are experiencing difficulty in the shipping process. Despite the highly-increased shipping cost and the efforts we made to work closely with partner postal operators to move items as quickly as possible, delays are inevitable due to the restricted traffic and stricter Customs checking process. Standard shipping time may be longer than usual, around 21 – 25 business days for the US and 25 – 30 business days for the others at the latest. We sincerely apologize for this inconvenience and plead for your sympathy and patience for this.
Besides, our customer services are still available to answer any questions you may have and support to solve your problems at our best. Should you need help, please contact us via our support email:firstname.lastname@example.org.
Thank you for your understanding! Stay safe.